🛍 Return & Refund Policy

We want you to be fully satisfied with your purchase. Please read the following policy carefully before placing an order:

📦 Return & Refund Conditions

• All sales are final. We do not accept returns or exchanges unless the item you received is defective or incorrect.

• If you receive a faulty or wrong item, please contact us within 3 days of delivery with your order number and clear photos of the issue.

• Approved returns must be unused, unwashed, and in original packaging with tags attached.

• We reserve the right to reject any return that does not meet our conditions.

💰 Refund Method

• Refunds (if applicable) will be processed to your original payment method within 7–14 working days after approval.

• Shipping fees are non-refundable.

📮 Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or incorrect.

• Please use a trackable shipping service to avoid lost returns.

📝 Notes

• Color may vary slightly due to lighting or screen settings. This is not considered a defect.

• For hygiene reasons, accessories, socks, and sale items are non-refundable and non-exchangeable.

For any questions, feel free to contact us at moormomohk@gmail.com / WhatsApp .

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🛍 退貨及退款政策

我們希望您對購買的商品感到滿意。請在購買前仔細閱讀以下政策：

📦 退貨及退款條件

• 所有商品一經售出，恕不退換。 除非商品有瑕疵或收到錯誤商品。

• 如有問題，請於收貨後3天內聯絡我們，並提供訂單編號及清晰照片以供審核。

• 經批准的退貨商品必須全新、未使用、未清洗並保持原包裝與吊牌完整。

• 如不符合退貨條件，本店有權拒絕退款或退貨申請。

💰 退款方式

• 若符合退款條件，款項將於7–14個工作天內退回至原付款方式。

• 所有運費將不予退還。

📮 退貨運費

• 除非商品有誤或有瑕疵，否則退貨之運費由顧客承擔。

• 請選用可追蹤的運送方式，避免退貨包裹遺失。

📝 備註

• 商品顏色可能因拍攝燈光或螢幕顯示略有差異，此情況不構成瑕疵。

• 為保障衛生，飾品、襪子及特價商品不設退換。

如有任何疑問，歡迎透過 moormomohk@gmail.com / WhatsApp 與我們聯絡。